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California Orders Five Financial Firms to Refund $1.3 Million in Excessive Commissions

California's financial regulator ordered five brokerage firms, including Edward Jones and LPL Financial, to refund more than $1.3 million to customers charged excessive commissions on small-dollar transactions, following a multi-state investigation.

Reese Hardy

July 6, 20261 min read

financial regulation - illustration, Jake Team LLC
financial regulation - illustration, Jake Team LLC

Pleasanton, California — California's Department of Financial Protection and Innovation ordered five brokerage firms to refund more than $1.3 million to customers who were charged excessive commissions on small-dollar transactions.

The July 1 enforcement action targeted Edward Jones, LPL Financial, RBC Capital Markets, TD Ameritrade, and Stifel, Nicolaus & Company. Regulators said the five firms collectively charged roughly $19 million nationwide in excessive commissions over a five-year period covered by the investigation.

California securities law prohibits unreasonable commissions, and the Financial Industry Regulatory Authority suggests a markup of 5 percent or less as fair. The state investigation found tens of thousands of transactions in which commissions exceeded that threshold, the department said.

DFPI Commissioner KC Mohseni said the firms were supposed to help people invest and manage their money, but that the excessive fees made it harder for consumers to get ahead financially, particularly on small transactions. The department framed the action as part of a broader effort to reduce hidden fees and opaque charges that prioritize sales over clients.

The agency joined a coalition of states through the North American Securities Administrators Association to investigate the firms. Each firm agreed to refund affected California customers plus 6 percent interest and to revise its policies to prevent a recurrence. The firms will also collectively pay the department a $175,000 penalty.

Residents of Pleasanton and other California communities who believe they were charged excessive commissions can file a complaint with the DFPI through its website or call the agency's toll-free line. The department said it expects any firm offering securities or financial services in the state to comply with California law.

Sources

https://dfpi.ca.gov/press_release/dfpi-cracks-down-on-financial-firms-charging-excessive-commissions-to-customers/

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Reese Hardy

Reese Hardy writes about community life, schools, public safety, and local events in Pleasanton.

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